Privacy Policy

Last updated: 19 May 2026

1. Who We Are

Expandable Homes NZ (“we,” “us,” “our”) operates the website expandablehome.co.nz and provides customer communication services through Facebook Messenger, email, and web chat.

2. Information We Collect

When you interact with us via Facebook Messenger, we may collect:

  • Your Facebook Page-Scoped ID (PSID), which identifies you to our Page
  • Messages you send to our Page
  • Any contact information you voluntarily provide (name, email, phone number)
  • Information about which home models you express interest in

3. How We Use Your Information

We use the information collected to:

  • Respond to your enquiries about our products and services
  • Schedule viewings and follow up on your interest
  • Maintain internal customer relationship records
  • Improve our customer service

4. Automated Processing

Our Messenger service uses an AI assistant to provide initial responses to customer enquiries. The AI has access to our product knowledge base and may save your contact details to our CRM system when you provide them. A human team member may review conversations and take over at any time.

5. Data Storage & Security

Your data is stored on secure servers located in New Zealand. We retain conversation history for customer service purposes. We implement appropriate technical and organisational measures to protect your personal information.

6. Third-Party Services

We use the following third-party services to provide our Messenger experience:

  • Meta (Facebook) — Messenger Platform for message delivery
  • DeepSeek — AI language model for automated responses
  • Zoho — Email services for confirmation and follow-up messages

7. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of your personal information
  • Request deletion of your personal information

To exercise these rights, contact us using the details below.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Email: [email protected]
  • Phone: 022 593 0090
  • Address: 33 Subway Road, Pukekohe, Auckland, New Zealand